Here in the UK, we are used to customer service being appalling, unlike in the US, where it is really impressive.
But I received wonderful customer service today. I ordered a scalloped circle punch from an ebay seller and I received a wine bottle, lol! Anyway, I informed the lady of the mistake yesterday afternoon quite late. This morning, I received the right punch and a message saying keep the old one! Wow!
I know this is wnat you would expect in the US, but it very rarely happens over here, so thank you maggiep1949 (her ebay id) for the wonderful customer service.
At the moment, I am working on some dry embossed cards, as that is what I am teaching at a craft club next month, so I'll upload some examples tomorrow!